Head of Complex Case Management
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Description
We're looking for an exceptional leader to head MSV's new Complex Case Management Team, providing strategic oversight of our most challenging property cases.
Working across multiple services, you'll lead the resolution of issues involving customer vulnerability, access challenges, legal action, regulatory compliance and organisational risk.
This is a unique opportunity to shape a specialist service, ensuring complex cases are managed effectively, risks are mitigated, and customers receive a coo…
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