Head of Guest Experience & Service Excellence
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Description
Stay Unique, gestor de apartamentos, hostels y hoteles en Barcelona, busca un líder de Guest Experience para dirigir la estrategia de satisfacción de toda la cartera y formar parte del Leadership Team de Operaciones.
Entre tus funciones estará definir estándares del customer journey, auditar su cumplimiento, analizar reviews y proponer mejoras; dirigir, formar y evaluar al equipo de Guest Experience Agents y colaborar estrechamente con operaciones, producto y marketing para generar experiencias…
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