Head of IT Service Management

This isn't a generalist leadership role.

We're not looking for broad IT leadership experience with service management as a side note — we want someone who's built and scaled a global Service Desk and ITSM function from the ground up, lives in SLAs, XLAs and ITIL, and is excited by using AI to strip friction out of support.

If that's you, we'd like to hear from you.

If your experience is mostly applications, infrastructure, projects or general IT leadership with ITSM as a supporting piece, this …