Head of Operations
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Description
As a Head Of Operations, you will lead a team of approx.
40–50 people, covering: Application Support (ITIL-based Service Desk) Customer Onboarding & Go-Live (SaaS implementation) Operational governance & internal processes Your impact will be tangible and strategic: Operational Governance & Performance Define and implement clear operational structure and accountability Monitor and improve SLAs, KPIs and service quality Ensure proper resource allocation and workload planning Shift from reactive …
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