Help Desk Agent-ITSS
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More Help Desk Specialist jobs →Description
GENERAL FUNCTION: Position involves Level 1 Service Desk Support of all users of the PA Child Support Enforcement System (PASCES) and Home and Community Services Information System (HCSIS) ESSENTIAL DUTIES &
RESPONSIBILITIES
Answer incoming customer inquiries via telephone, email and/or web concerning PACSES and HCSIS application issues.
Interface extensively with end users, peers, computer technicians and other Information Technology personnel for the resolution or escalation of application r…
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