Help Desk I
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HELP DESK AIDE I DISTINGUISHING FEATURES OF THE CLASS: This position involves responsibility in providing Help Desk support, including monitoring network issues to ensure a timely resolution.
The incumbent must also perform desktop hardware repairs and assists in the configuration of end-user PC desktop hardware, software, and peripherals.
Other
responsibilities
include researching technical issues, providing PC and Software orientation to new employees, and answering staff questions pertaining…
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