Help Desk Level 2 Associate
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Job Description The Help Desk Support Specialist II provides advanced technical support to end users by phone, remotely, and in person.
This role serves as an escalation point for complex incidents that cannot be resolved through initial troubleshooting and takes ownership of issues through resolution.
The specialist supports Windows endpoints, Microsoft 365 applications, Active Directory, mobile devices, network connectivity, hardware, software, and related enterprise technologies.
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