Help Desk Manager

Full-time Description The Help Desk Manager keeps IT support running across AOSN's 75 clinic locations.

This role owns the support queue, governs day-to-day MSP service delivery, coordinates escalations, and ensures every issue has an owner, a current status, and a clear path to resolution.

The position combines service management discipline, clinic relationship ownership, vendor accountability, leadership, and hands-on technical expertise.

The successful candidate is proactive, organized, tech…