Help Desk Specialist (Active DOD Secret Clearance required)

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Position: Helpdesk Specialist (Junior)

Location: SSFB, CO (Onsite Work)

Durations: Full-time with benefits

Client: US Space Force

Certification: Any IAT Level II

Clearance: Active Secret Clearance

Responsibilities:

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

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