Help Desk Technician

Location: Falls Church, VA
Clearance Level: Active DoD Secret Security Clearance

Position Summary

3 Reasons Consulting is seeking a Help Desk Technician to provide technical support services in Falls Church, VA.

This role is critical in delivering timely, customer-focused IT assistance, resolving technical issues, and maintaining secure and reliable access to mission-critical systems. The ideal candidate will have a strong foundation in IT support, excellent communication skills, and the ability to work effectively in fast-paced and highly secure environments.

Key Responsibilities

Services to be performed include, but are not limited to:

• Provide Tier I and Tier II technical support for hardware, software, network, and system-related issues.

• Respond to and resolve service desk tickets in a timely and professional manner.

• Troubleshoot desktops, laptops, printers, mobile devices, and peripheral hardware.

• Support Microsoft Windows operating systems and Microsoft Office applications.

• Assist with user account management, including account creation, password resets, and access control.

• Document technical issues, troubleshooting steps, and resolutions in the service ticketing system.

• Install, configure, and update software applications and operating systems.

• Escalate unresolved issues to appropriate support teams or higher-level technical staff.

• Ensure compliance with security policies and procedures, including IAT Level II requirements.

Help Desk Technician(Junior)

Education
Associate’s degree in Information Technology or a related field (or equivalent experience).

Experience
Entry-level to early-career experience in IT support or service desk environments.

Certifications

• CompTIA Security+

• Microsoft Operating System Certification (or equivalent)

• IAT Level II compliant (DoD 8570/8140)

Additional Requirements

• Active DoD Secret Security Clearance required

• Ability to support onsite work in Falls Church, VA

• Ability to work effectively in classified or secure environments

Benefits at 3 Reasons Consulting

At 3 Reasons Consulting, we are committed to supporting the well-being of our team members through a comprehensive benefits package designed to promote health, financial security, and work-life balance.

Company-Paid Benefits

• Short- and Long-Term Disability

• Basic Life Insurance

• Direct Payroll Deposit

• Leave Accrual

• Paid Holidays

• 401(k) Company Match

Employee / Company Shared Benefits

• Additional (Voluntary) Life Insurance

• 401(k) Plan

• Medical Coverage

• Dental Coverage

• Vision Care Plan

• Flexible Spending Account (FSA)

Equal Opportunity Employer

3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all employees accountable to protect this mission.

We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected status.