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Help Desk Tier 2 Lead

Description

Description Deskside Lead is responsible for supervising a support team of two to ten deskside computer technicians.

The Deskside Lead functions as a supervisor and senior technician.

They will coordinate administrative work, communicate workflow

requirements

, and ensures that team members receive training for new procedures and proper escalation during outages or periods of degraded system performance.

Responsibilities

Ensures feedback on technician quality assurance, problem resolution and …

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