Help Desk Tier I Specialist
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Job title : Help Desk Tier I Specialist Reports to : Associate CTO Position Summary The Help Desk Tier I Specialist serves as the primary point of contact for technology support, providing responsive customer service and technical assistance to staff and students across multiple districts and technology platforms.
This role diagnoses and resolves hardware, software, account, and access issues for Windows, Mac, Chromebook, and web-based systems through phone, email, chat, remote support, and in-…
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