Helpdesk/Contract Support

Responsibilities: * Use CAFM system as a user on site including PPM records, reactives and reporting. * Answer calls/email for the business in a timely fashion * Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. * Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment * Liaise with Lead Engineer and Ops Manager da…