Helpdesk Coordinator
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Description
Job Description Job Description The Help Desk Coordinator (HDC) is the first point of contact for customers reaching out to FTI Services for technical help. Based in the Remote Support Center, the HDC oversees the flow of incoming requests. Their primary role is to receive support requests from various channels, determine the urgency of the issue, assign the request to the correct technical specialist, and keep the customer informed on the progress of their request. The HDC provides regular upd…
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