Helpdesk technician with Security Clearance

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Description

Description The Customer Technical Support Specialist will be responsible for: • Assist users with account creation requests in AD, password resets, and token/PKI credential troubleshooting specific to the JWICS environment. • Perform initial troubleshooting on hardware, peripherals (monitors, secure KVM switches), and software connectivity issues before escalating. • Log all user inquiries, incidents, and service requests accurately into the designated IT Service Management (ITSM) tool (Servic…

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