HPC onsite Hardware Engineer

CDS, an HPE company ,(CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1600 employees and embraces all of HPE’s values and commitments to employees and customers alike.

Job Description

We are seeking a highly motivated and customer-focused Resident Engineer to join our team and provide dedicated on-site technical support within a cutting-edge High Performance Computing (HPC) environment for a prestigious UK-based customer.

As a key member of a specialized support team, you will be responsible for ensuring the reliability, performance, and availability of mission-critical HPC infrastructure. This is an excellent opportunity to work with advanced technologies, develop specialist expertise, and contribute directly to the success of one of the most demanding computing environments.

You will act as the primary on-site technical contact, delivering proactive and reactive support, managing hardware-related incidents, and collaborating with internal and customer teams to maintain the highest service standards.

Comprehensive product training, mentoring, and ongoing professional development will be provided, enabling the successful candidate to build deep technical knowledge and establish a long-term career within HPC technologies.

Key Responsibilities

• Provide on-site technical support for HPC systems, server hardware, storage platforms, networking components, and associated infrastructure.
• Diagnose, troubleshoot, and resolve hardware and system-related incidents within agreed Service Level Agreements (SLAs).
• Perform preventive maintenance, hardware upgrades, component replacements, and system health checks.
• Coordinate and execute break-fix activities, ensuring minimal disruption to customer operations.
• Maintain accurate technical documentation, service reports, and incident records.
• Collaborate with remote engineering teams, product specialists, and customer stakeholders to resolve complex technical issues.
• Participate in root cause analysis activities and contribute to continuous service improvement initiatives.
• Ensure compliance with customer site policies, operational procedures, and health and safety requirements.
• Deliver a consistently high level of customer service and maintain strong working relationships with end users and key stakeholders.

Required Skills and Experience

• Experience working in a technical support, field engineering, datacenter, or infrastructure support role.
• Strong troubleshooting and diagnostic skills for server and hardware environments.
• Knowledge of Linux operating systems and enterprise computing environments.
• Understanding of storage, networking, and datacenter technologies.
• Ability to manage multiple priorities while maintaining attention to detail.
• Excellent communication and customer-facing skills.
• Ability to work independently and take ownership of technical issues through to resolution.

Desirable Qualifications

• Previous experience supporting High Performance Computing (HPC) environments.
• Experience with enterprise server platforms, storage solutions, and clustered systems.
• Experience with Linux software.
• Industry certifications relating to hardware, Linux, networking, or datacenter technologies.
• Experience working within SLA-driven support environments.

What We Offer

• Opportunity to work with advanced HPC technologies in a world-class computing environment.
• Comprehensive technical training and structured mentoring program.
• Professional development and career growth opportunities.
• Collaborative and supportive team culture.
• Exposure to innovative technologies and complex technical challenges.
• Competitive salary and benefits package.

If you are passionate about technology, enjoy solving complex technical challenges, and want to develop your expertise in High Performance Computing, we would love to hear from you.

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At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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