Iberia Head of Customer Service & Strategy
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VELUX Group is seeking a strategic Head of Customer Service to lead the market's CS operations, design and execute customer service strategy, own CRM across website, contact center, chatbot and technicians, and ensure seamless delivery from first contact to after-sales.
You will lead a high-performing team, drive efficiency, manage the CS P&L, collaborate with sales, marketing and global operations, and transform the service function into a profit generator while maintaining a customer-centric …
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