ICT First Line Support Consultant

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Mission Overview: Keystone Solutions is seeking a dedicated consultant to provide first-line support for ICT services at a client site.

This consultancy mission will involve working directly with users to resolve their technical issues and ensure smooth operations.

Key

Manage incoming tickets via phone or the GLPI ticketing system.

Assist users with common incidents related to office applications and network issues.

Handle standard requests according to existing procedures, in…

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