ICT Service Desk Analyst

2 Months Contract with a Local Authority

Umbrella - £19.80 per hour - Umbrella

Job Purpose

As an ICT Service Desk Analyst, you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council's Technology Hub.

Key Duties/Accountabilities

• Provide first-line IT support to Council users.

• Diagnose and resolve hardware, software and system issues.

• Log, track and update service desk tickets.

• Troubleshoot desktop, laptop and peripheral device issues.

• Support users with Microsoft applications and business systems.

• Configure, deploy and maintain IT equipment.

• Escalate complex incidents where appropriate.

• Assist with planned technology projects and upgrades.

• Support reactive technology works and incident resolution.

• Maintain accurate documentation and support records.

• Deliver excellent customer service to internal users.

• Work collaboratively within the Technology Hub team.

Essential Experience Required

• Previous ICT Service Desk or IT Support experience.

• Experience troubleshooting Windows desktop environments.

• Strong customer service and communication skills.

• Experience supporting Microsoft Office applications.

• Understanding of hardware, software and networking issues.

• Experience managing support tickets and incidents.

• Ability to diagnose and resolve technical issues independently.

• Strong organisational and problem-solving skills.

• Ability to work effectively within a team environment.

Additional Information to Note

• Working Hours: 37.5 hours per week.

• Monday to Friday -09:00 - 17:30.

• Shirehall, Shropshire.

• 100% Office Based.

• 5 Days Per Week On Site.

• Equipment Provided.

• Basic DBS Required.

• No Driving Licence Required.

• No DVLA Check Required.

• One-Stage Microsoft Teams Interview (Approx. 45 Minutes).

• Technology Hub Team Environment.

Supplier Submission Deadline: 28th November 2026.

• We work on bi-weekly payment schedule.

• Apply ASAP.