Incident & Problem Manager F/H
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Expérience significative en gestion des incidents et du Problem Management Maîtrise de ServiceNow (Incident, Problem, Knowledge) Bonne compréhension de la CMDB et des environnements de production Connaissance des processus ITIL, notamment Problem Management et amélioration continue (CSI) Capacité à coordonner des équipes techniques lors d'incidents à fort impact Bonne communication écrite et orale auprès des équipes techniques et des parties prenantes Compétences techniques ServiceNow CMDB ITIL…
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