Information Technology - Manager IT Service Delivery 130-5010
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JOB SUMMARY: The Manager, IT Service Delivery is responsible for leading frontline and advanced technical support operations, establishing and managing a dedicated service delivery model that enables timely resolution of operational support needs.
This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams.
The position is accountable for expanding Service Delivery ownership of application support, data modificat…
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