Information Technology Support Engineer

Phoenix47 · Old Alresford, GB · £55,000–£70,000

Salary: £55,000 - 70,000 per year

We need someone who can work under pressure.

We need excellent customer service skills.

We need excellent communication skills.

We need a logical and methodical approach to troubleshooting.

We provide triage, first-line support, and escalation of helpdesk tickets for end customers while adhering to SLAs.

We provide incident management and stakeholder-facing communication for customers, including leading a multi-manned P1 bridge l…