Information Technology Support Engineer

Venesky Brown · Edinburgh City Centre, GB · £55,000–£78,000

Salary: £55,000 - 78,000 per year

Proven experience providing end-user IT support in a live operational environment.
Strong customer-focused approach with the ability to explain technical concepts clearly to non-technical users. Ability to remain calm and effective under pressure during high-volume deployment activity.
Strong observation and analytical skills to identify patterns and trends from multiple small issues. Ability to follow defined processes and escalation routes with …