Infrastructure Analyst

The Infrastructure Analyst, Process, Automation & Decision Support supports the process excellence, portfolio governance, information management, and decision-support function within Infrastructure Operations & Architecture (IO&A). Reporting to the Sr. Manager, Process, Automation & Decision Support, this role collects, organizes, validates, and analyzes operational and portfolio data so IO&A leadership can identify patterns, evaluate improvement opportunities, and manage work with greater clarity and accountability.

This role is responsible for much of the hands-on data collection, data preparation, reporting support, process mapping, backlog review, and analysis that enables the Sr. Manager to maintain the IO&A operating ledger, actively manage the Asana system-of-record portfolio, and produce decision-ready insight for leadership. The Analyst helps ensure operational work, improvement opportunities, assignments, risks, dependencies, and follow-up items are visible, current, and supported by reliable data.

The Analyst works with ServiceNow incident, request, change, and problem data; Asana portfolio and backlog information; managed services performance data; and related operational artifacts to identify recurring demand patterns, bottlenecks, rework, aging work, handoff friction, automation candidates, tooling gaps, and opportunities to simplify service delivery. The role uses analytical discipline, curiosity, and AI-augmented productivity tools to accelerate discovery, test hypotheses, summarize findings, and suggest areas for deeper investigation under the direction of the Sr. Manager.