IT Analyst with Georgian & English

IT Analyst with Georgian & English Miejsce pracy: Kraków Your

responsibilities

Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users Route problems to internal support group Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge Administer and provide User Access in various systems Use the Call Tracking System to document and manage problems, work requests and their respective resolutions…