IT Business Partner / Business Analyst

Job Description
Have you worked in a business facing IT, Digital, Change, Business Analysis, Service or Account Management role? Do you have experience of building relationships and translating business needs into defined actions? If so then let Informed Recruitment help you to achieve your potential with an exciting opportunity for a IT Business Partner to support the operational management and ongoing improvement of business systems, data quality and outcomes for an award-winning regeneration and property development organisation, a respected & established social enterprise in the midst of a digital transformation programme.
The main purpose of the role will be to build trusted relationships, understand business priorities and connect colleagues with the technology, systems and process needed to deliver them. You will achieve this by facilitating and supporting service improvements, proper system use, business change and workforce enablement. Day-to-day duties will include translating business needs into change, projects, and systems improvements; delivering value through technology, suppliers, and continuous improvements; reviewing service issues and escalating recurring issues; promoting systems adoption through engagement, training, good practice and data quality; requirement gathering, process mapping, and business case creation; leading or supporting projects through planning, testing, implementation, adoption and benefits review; stakeholder coordination; identification of opportunities to improve services, processes, technology use and reporting; communications and documentation.
Essential

• Significant commercial experience working in business facing IT, Digital, Change, Business Analysis, Service or Account Management capacity.
• Experience of translating business needs into clear requirement and practical actions, gathering and challenging requirements, and process mapping.
• Experience in leading or coordinating projects involving internal and external delivery stakeholders.
• Strong evidence of a track record of relationship building, stakeholder engagement, and communication skills.
• Practical knowledge of software implementation, testing, and adoption.
• An appreciation for data quality, information governance, and business ownership.

Desirable

• Change Management

• Any suitable or relevant certifications (such as ITIL, Agile, BCS, PRINCE2, vendor/platform specific)

As an individual you will have excellent stakeholder management and skills and the ability to manage competing requirements and resources. You will be a strong communicator both verbally and in presentation with a strong focus on problem solving. Alongside a competitive salary you will receive an impressive benefits package that includes bonus, pension, healthcare flexible working, generous leave entitlement and professional development. This is a hybrid opportunity based in central London with a 50/50 split of time on site alongside home working and ad hoc travel to other UK offices. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.