IT Coordinator

3 Dimensional Services is seeking an Entry Level IT Professional to support and troubleshoot hardware and application installations. The selected candidate will work alongside staff to provide first-level technical support, troubleshoot application issues, manage user accounts, assist with software installation and issues, and support infrastructure maintenance. This role is designed for an early-career IT professional with foundational technical skills. The environment includes primarily windows-based pcs and servers with some VM and Linux. Network is primarily Ubiquity, with some cisco switches.

Responsibilities

• Serve as a first point of contact for technical support requests from internal users.
• Troubleshoot application-level issues, software errors, and basic system access problems.
• Manage user accounts and permissions, including account creation, configuration, updates, and maintenance.
• Support infrastructure maintenance activities under the direction of senior technical staff.
• Help ensure systems meet requirements for data security, customer privacy, data accuracy.
• Work with our team to document, escalate, and help resolve system issues.
• Follow established IT support, data protection, quality assurance, and service delivery procedures.
• Communicate clearly and professionally with users, technical teams, and client staff.