IT COORDINATOR

IT Coordinator — Job Description

November 2026

LA Region IT Coordinator · Part-time, non-exempt · Los Angeles region

Keep Our Community Connected

At Sender One, our purpose is to help people discover themselves and connect with others — and we do it by building climbing communities. Our gym communities across Southern California are where first-timers discover that they're stronger than they thought, where kids celebrate milestones and bond with peers, and where strangers build lifelong friendships.

None of that happens if the front desk can't check anyone in. Behind every smooth visit is a web of tech: check-in stations, point-of-sale, Wi-Fi, cameras, laptops, printers, and the software our teams live in every day. We're looking for an IT Coordinator who wants to be the person who keeps that web humming, so our staff can focus on people instead of passwords.

Why This Role Matters

Think of yourself as the belayer for our tech. You're not always the one on the wall, but when something slips, you're the one who catches it.

You'll be the on-the-ground IT lead for our LA region gyms, while also working hand-in-hand with our managed IT partner, Affant. They handle the heavy lifting; you make sure every request gets resolved, every install goes smoothly, and every staff member walks away feeling helped. When IT works well, nobody notices — and that's exactly the point.

What You'll Own

Be the go-to for tech help

• Provide tech support to Sender One staff in partnership with our IT support vendor (Affant), with the same friendly, patient service we give our members.
• Respond to IT requests quickly and keep them moving until they're closed.
• Walk staff through urgent fixes remotely when you can't be on-site.

Keep the gear in great shape

• Own the lifecycle of our IT equipment: ordering, tracking, maintaining, and responsibly retiring it.
• Oversee cleaning, repairs, and replacements so nothing breaks down at the worst moment (like a Saturday rush).
• Spot better ways to handle maintenance and inspections, then put them into practice.

Coordinate installs and upgrades

• Schedule IT installations and upgrades with gym staff and Affant so they land with minimal disruption.
• Follow sound risk-management practices so upgrades don't turn into outages.

Keep our partners and spend on track

• Hold Affant accountable for resolving their assigned requests on time.
• Work within the IT spending plan and help us spend wisely.
• Clear obstacles for the team so they can get back to building community.