IT Field Technician-Part Time

Position Title: Information Technology (IT) Field Technician I – IV

Common Title: Field Technician

Reports to: Information Technology Director

FLSA Status: Non-Exempt, Part-time, Temporary, 3-6 months

Department: Administration

Direct reports to this position: None

Pre-Hire Requirements: This position requires successful completion of a criminal and motor vehicle record background check.

Job Summary: This is a field position providing installations for broadband customers as well as outdoor technical field support with hardware installations. Responsible for delivering outstanding front line of customer service and support to customers. This is the front-facing point of contact for the Town’s Broadband division. May also assist with the maintenance and deployment of Town hardware and related inventory. Will help install, set up, configure, and maintain various hardware including outdoor antenna installations, digital signage, wireless access points, cameras, and other hardware.

Essential Functions:

1. Installing, configuring, and maintaining IT and Broadband hardware, audio/video equipment, outdoor antennas, and digital signage.

2. Performing residential broadband installations and supporting outdoor network infrastructure including residential broadband antenna installations, including occasional tower work.

3. Troubleshoot, diagnose, and resolve technology and broadband system issues using root cause analysis to ensure reliable service delivery.

4. Assisting with underground conduit supervision and related outdoor technical work.

5. Assisting with hardware deployment, inventory management, and infrastructure projects.

6. Delivering outstanding customer service as a primary point of contact for broadband customers.

7. Ability to model Town of Eagle staff values of integrity, respect, commitment, responsibility, collaboration, and leadership.

8. Maintain a safe, professional, and customer-focused work environment by demonstrating the Town's values and adhering to all applicable policies, procedures, and safety standards.

9. Perform other duties that may be assigned by the IT Director.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Core Competencies:

• Teamwork

• Concentration

• Critical Thinking

• Communication/Listening

• Safety/Liability Management

• Customer Service

• Sound judgment

• Continual Learning

• Self-Directed
• Time Management

• Conflict Resolution

Position Type and Expected Hours of Work: This is a part­time, temporary position. Work hours may vary depending on projects, average hours weekly could range between 5 – 25 hours weekly. Schedule can be highly flexible and willing to work within the candidate’s availability. Office hours are typically Monday through Friday between 8:00 a.m. and 5:00 p.m. Flexibility may be required for projects, including occasional schedules outside of regular office hours/days which may include evenings and weekends. Regular, dependable on-site attendance is essential.

Our Commitment to Diversity, Equity, and Inclusion: The Town of Eagle is an equal opportunity employer committed to diversity, equity, and inclusion in the workplace and the broader Eagle community. We strongly encourage and seek applications from women, people of color, including multilingual and multicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical conditions. Reasonable accommodations will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.