IT Helpdesk Apprentice

Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands-on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification.

Working hours: 9am - 5.30pm.

What you'll gain:

• •\tStructured apprenticeship programme with full training.
• •\tExperience across IT support, cyber security, cloud services, websites, and telecoms.
• •\tExposure to real customer environments and modern technologies.
• •\tSupportive team with clear development and progression opportunities.

Benefits:

• •\tDeath in Service Insurance 3x salary.
• •\t28 days holiday.

Potential career progression:

• IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer.
• •\tProvide first-line IT support via phone, email, and remote access.
• •\tLog and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• •\tSet up user accounts, devices, MFA, and business applications.
• •\tAssist with cyber security monitoring, phishing awareness campaigns, and security checks.
• •\tSupport website content updates and basic website maintenance.
• •\tHelp with telecoms administration, including user accounts, call routing, and handset configuration.
• •\tMaintain accurate documentation and support client onboarding and deployment activities.

About you:

• •\tPassionate about IT and cyber security.
• •\tStrong communication and customer service skills.
• •\tEager to learn and develop new technical skills.
• •\tOrganised, proactive, and keen to solve problems.
• •\tAbility to work independently and as part of a team.

Desirable knowledge:

Any experience or awareness of the following would be beneficial, but full training will be provided:

• •\tMicrosoft 365.
• •\tWindows 11.
• •\tMicrosoft Teams, SharePoint and OneDrive.
• •\tNetworking and cyber security basics.
• •\tContent management systems.
• •\tVoIP telephony systems.

Important information:

• This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
• Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
• On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
• If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!