IT Helpdesk Manager - Japanese

▶︎ Job Details:

• • Job Title: IT Helpdesk Manager
• • Working Location: NYC
• • Working style: Hybrid
• • Employment Type: Permanent/Full-time
• • Salary: DOE (90-110K per yr.) + Full Benefits
• • Language: English & Japanese

▶︎ What will you do:

• IT Support Team Management
• ・Manage and supervise daily IT support operations.
• ・Lead, train, and support IT team members.
• ・Monitor team performance and ensure quality service delivery.
• ・Improve IT support processes and operational efficiency.
• ・Coordinate with internal teams and external vendors.
• ・Handle escalated issues and support team development.
• Technical Support
• ・Provide technical support for hardware, software, and IT systems.
• ・Troubleshoot and resolve technical issues.
• ・Assist with system installation, configuration, and maintenance.
• ・Support IT-related projects and system improvements.
• ・Provide technical guidance and assistance to end users.
• ・Maintain IT documentation and support materials.

▶︎ Required Qualifications & Skills:

• ・Experience in IT support or a related technical field.
• ・Previous supervisory or team leadership experience.
• ・Strong troubleshooting and problem-solving skills.
• ・Excellent communication and customer service skills.
• ・Strong organizational and time management abilities.
• ・Ability to work independently and collaboratively.
• ・Proficiency in English; Japanese language skills