IT Operations Engineer (Mid level)

About the role

IT Operations Engineer (Mid level) - Empresa final

• IT Operations Engineer (Mid level) - Empresa final

What you'll do

• Provide technical support, troubleshooting and resolving issues efficiently.
• Manage support activities and coordinate with internal teams.
• Maintain technical documentation and user guides.
• Monitor service delivery and ensure client requirements are met.
• Lead or support projects, managing milestones, risks and deliverables.
• Implement and test data acquisition and control systems.
• Gather customer requirements and support solution design.
• Drive service improvements and provide technical support for client engagements and business growth.

What we're looking for

• 3-5 years of experience in IT Operations support or similar hands-on roles.
• Fluent English communication skills.
• At least 2 years of experience implementing or maintaining IT, industrial data, or control systems.
• Familiarity with ticketing and support platforms.

What you'll get

• Permanent contract
• Hybrid working model (initially 4 days per week in the office, Cuzco area, Madrid)
• Salary: €32,000 - €40,000 gross per year

About the company & team

Empresa final internacional del sector industrial