IT Operations Engineer

Responsibilities

• Provide Tier II/III technical support for end users and oversee daily help desk operations.
• Install, configure, maintain, and troubleshoot servers, networks, and IT infrastructure.
• Monitor system performance and ensure maximum uptime across multiple locations.
• Support Windows server environments, Active Directory, network switches, routers, firewalls, and virtualization technologies.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, permissions, and security policies.
• Perform system updates, backups, disaster recovery procedures, and routine maintenance.
• Document IT processes, procedures, and technical solutions.
• Collaborate with vendors and internal departments to implement new technologies and improve IT operations.
• Maintain compliance with company security standards and best practices.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field required.
• 2–3 years of experience in IT operations, systems administration, or network administration.
• Experience managing help desk operations.
• Strong knowledge of network infrastructure, server administration, and troubleshooting.
• Experience supporting Windows environments, Active Directory, and Microsoft technologies.
• Excellent problem-solving and communication skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Must be able to travel regularly between the Midway and Tazewell, TN facilities.
• Valid driver's license and reliable transportation required.