IT Operations Specialist (85522)

Centurion is proud to be a leading provider of comprehensive healthcare services to correctional facilities, state hospitals, and community mental health centers nationwide.

We are currently seeking a full-time IT Operations Specialist to join our IT team in Sterling, VA.

The IT Operations Specialist I is responsible for providing remote technical support to our end users. Support tickets will be handled by both phone and email. Responsibilities include but not limited to; troubleshooting and resolving computer, printer, software, and network related issues.

• Apply system analysis techniques to resolve technical problems with computer hardware, software, mobile devices

and telecommunication systems.

• Perform desktop support for corporate employees when necessary – including but not limited to new office setups, relocating cubicles and setting up executive meetings.
• Being comfortable with performing remote troubleshooting and installations when tickets escalated to our teams queue.
• Triage and resolve Tier 1 and 2 requests and develop an understanding of Tier escalation process.
• Effectively test fixes to ensure issues have been adequately resolved.
• Perform post-resolution follow-ups to ensure problem resolution.
• Fully document all pertinent end user identification including name, department, contact information, etc. as well as ensure that all resolution notes are entered appropriately.
• Configure, maintain, test, and document IT Operations specific applications and knowledge base as well as document and monitor incident and work requests per departmental procedures.
• Solve complex problems independently or collaboratively with IT colleagues.
• Answer, evaluate, and prioritize incoming requests for assistance.
• Fulfill routine communication requirements, including system documentation and status reporting.
• Utilize Ticketing system to document and manage client requests and issues.
• Provide training to end users as needed on any supported Microsoft technologies or contract specific applications.
• Ability to follow and adhere to simple and complex instructions, including SOP’s.
• Create and update procedural documentation.
• Review and evaluate new technology and make recommendations for use within IT, Corporate and the company as a whole.