IT Service Delivery Manager (FTC)
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Description
Company: Retail Company Position: IT Service Delivery Manager Contract: 1-year fixed term contract Location: London or Amsterdam (Hybrid) Salary: 55,000 – 65,000 GBP 10% Bonus Job
responsibilities
1.
Service Desk & Incident Management * L1 triage & ownership: Act as regional L1 triage layer — validate severity/impact, capture data and route incidents to the correct resolver group, keeping knowledge and control within future autonomy. * Major incident management: Coordinate major incidents end…
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