IT Service Delivery Manager (FTC)
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More Software Development jobs →Description
Salary: £60,000 - 65,000 per year
Requirements
- 8 years of experience in IT service delivery or service desk management, with
- strong ITIL-based incident, problem and change practices. Hands-on ServiceNow experience with workflows, routing, reporting and dashboards, including helping to establish and maintain instance content. Proven vendor and SLA management experience, ideally integrating a managed service desk partner in a multi-supplier (SIAM) model. Solid end-user computing and Microsoft 36…
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