IT Service Delivery Manager - Tech Ops & Finance
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Job Description SUMMARY: The IT Service Delivery Manager is responsible for the end-to-end delivery of IT services that enable business outcomes.
This role leads Service Desk operations and drives excellence across incident, request, problem, and knowledge management; governs vendor performance; ensures adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); and partners with IT and business leaders to continuously improve user experience, reliability, and compliance…
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