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IT Service Desk Manager @ Grant Thornton Capability Center Poland

Description

Required

Qualifications

  • 5-10 years of experience in enterprise IT support, including 3 years in a management capacity Proven experience managing global or multi-region Service Desk operations
  • Strong knowledge of ITSM frameworks and best practices (ITIL preferred) Hands-on experience with enterprise ITSM platforms such as ServiceNow Experience supporting Microsoft 365 environments, basic networking concepts, and Active Directory environments Demonstrated ability to lead through change and scale…

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