IT Support & AI Specialist

Salary: £34,000 - 74,000 per year

Requirements:

• Degree-level qualification in Computer Science, Data Science, IT, Artificial Intelligence or a related discipline, or equivalent practical experience
• At least 2–3 years proven experience in IT support, IT operations, AI or a related technical role
• Experience administering SaaS applications and cloud-based environments; experience with Zoho, MailChimp, Google Drive, WeChat or Microsoft 365 is preferred
• Practical understanding of generative AI, large language models (LLMs), AI/ML concepts and automation technologies
• Experience with workflow automation platforms such as ZohoDesk and ManusAI is advantageous
• Ability to interpret application logs, troubleshoot issues, establish health checks and monitor system performance
• Strong analytical, troubleshooting and problem-solving skills
• Excellent communication skills, including the ability to explain technical concepts clearly to non-technical colleagues
• A proactive, curious and solutions-focused approach, with an interest in emerging technologies and applying them to business problems

Responsibilities:

• Manage user access, permissions, configurations and licences for enterprise AI platforms such as Microsoft 365 Copilot, Manus AI and Claude
• Provide day-to-day IT support, troubleshooting and technical assistance to colleagues across all departments
• Monitor system health, performance, availability and logs using appropriate tools
• Identify opportunities to improve business processes using AI, LLMs and platform automation
• Investigate and resolve IT, AI and automation issues, working with software providers, developers and other stakeholders as needed
• Support the secure and responsible use of AI and help align systems and processes with UK data protection requirements, GDPR and relevant security standards such as Cyber Essentials and ISO 27001
• Train and guide colleagues to support their adoption of new technology
• Develop user guides, technical documentation, processes and operational playbooks
• Identify ways to use technology, AI and automation to improve efficiency, reduce repetitive tasks and support business growth

Technologies:

• AI
• Cloud
• Copilot
• Support
• Microsoft 365
• Security
• Office 365

More:

We are Infinity Innovations Ltd, an established distributor of renewable energy products founded in 2012. We import, distribute and provide technical support for our exclusive brands, serving B2B customers with UK-based technical support and product knowledge. As our business grows, we are investing in technology, automation and AI. In this full-time, on-site role in Keighley, West Yorkshire, you will contribute to our digital transformation by combining IT support and infrastructure management with AI and automation initiatives. Our working hours are Monday to Friday, 9:00 am to 5:00 pm, and the salary is competitive and dependent on experience. We offer a company pension, free on-site parking, a supportive and collaborative working environment, opportunities to develop skills across technologies and business functions, and the opportunity to help shape our use of AI and technology.

last updated 41 week of 2026