IT Support Analyst - 1st Line

Salary: £27,500 - 27,500 per year

Requirements:

• Good understanding of Microsoft Windows operating systems
• Basic knowledge of Microsoft 365 applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritise workload and manage multiple tasks
• Strong attention to detail and documentation skills
• Willingness to learn new technologies and processes
• GCSEs (or equivalent), including Maths and English
• Previous experience in a helpdesk, service desk or customer support environment is desirable
• Knowledge of Active Directory and Office 365 administration tools is desirable
• Familiarity with ticketing systems is desirable
• Understanding of networking fundamentals, Wi-Fi and device connectivity is desirable
• IT qualifications such as CompTIA A+, Microsoft Fundamentals or BTEC are desirable

Responsibilities:

• Act as the first point of contact for IT-related issues across the business
• Provide technical support to end users
• Manage service requests and incidents in line with departmental procedures and service level agreements
• Support users with hardware, software, mobile device and connectivity issues
• Assist with setting up and configuring equipment for new starters and leavers

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Mobile
• Office 365
• Windows

More:

We are recruiting for an IT Support Analyst to join our client in Tiverton, Devon. The role is Monday to Friday, 9 a.m. to 5 p.m., for 35 hours per week.

last updated 41 week of 2026