IT Support Apprentice

Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands-on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.

Responsibilities:

• Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system

• Log and track incidents and service requests accurately

• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals

• Assist with account administration tasks like password resets and user access requests

• Escalate more complex issues to senior support engineers as appropriate

• Learn and follow internal processes for incident management and service delivery

• Support the setup and deployment of new equipment for users

• Maintain professionalism and a strong customer service attitude at all times

Requirements:

• A keen interest in IT and technology

• Good problem-solving and communication skills

• Willingness to learn and take on new challenges

• Basic understanding of Microsoft Windows and Office applications (desirable but not essential)

• Strong work ethic, reliability, and a positive attitude

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: 37.5 hours per week

What we offer:

• Full training and mentorship from experienced IT professionals

• Opportunity to gain a Level 3 IT Support qualification (or relevant course)

• Real-world experience in a professional IT support environment

• A supportive and inclusive team culture

• Potential for progression into a full-time role after successful completion

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!