IT Support Engineer

Salary: £33,000 - 33,000 per year

Requirements:

• Were looking for someone with proven experience in an IT support role, such as IT Support Engineer, IT Technician or similar.
• You should have strong knowledge of Windows desktop and server operating systems.
• You should have experience with Microsoft 365, Active Directory and Group Policy.
• You should have a good understanding of networking and experience troubleshooting network issues.
• Knowledge of firewall technologies is expected.
• You should have experience installing servers and supporting server migrations.
• Familiarity with virtualisation platforms such as VMware or Hyper-V is desirable.
• SQL knowledge or experience is desirable.
• You should bring excellent problem-solving skills and strong attention to detail.
• Were looking for someone proactive, self-motivated and practical, with strong organisational, communication and interpersonal skills.
• Experience with ERP or MES systems, IT support in a manufacturing environment, Cyber Essentials or ISO 27001 would be an advantage.
• IT qualifications such as CompTIA A+, Network+ or Microsoft certifications are desirable.
• We welcome applicants with a strong IT support background, a willingness to learn and the right attitude, even if they dont meet every listed criterion.

Responsibilities:

• Carry out daily IT checks and maintenance, including backup verification, log reviews and server room checks.
• Diagnose and resolve hardware and software issues, providing effective solutions to users.
• Manage IT incidents and change requests through the IT Service Desk.
• Install, configure and maintain IT equipment, ensuring software licensing compliance.
• Support new starters and leavers, including PC, telephone and workstation moves.
• Ensure PCs, laptops and servers are patched within required compliance timescales.
• Support IT projects and provide technical assistance to other departments.
• Liaise with external IT suppliers and raise support calls where required.
• Provide MES/ERP system support, including report writing.
• Install and terminate network cabling and carry out cable runs where required; well provide IPAF 3A/3B training.
• Support our IT policies, procedures and security requirements.
• Identify and report non-conformances and security incidents to the ISMS Manager.
• Support relevant legislation, regulatory requirements and information security standards.
• Assist with certifications and audits, including ISO 27001.
• Undertake occasional out-of-hours work when required to support project delivery.

Technologies:

• Active Directory
• ERP
• Firewall
• Hardware
• Hyper-V
• Support
• Microsoft 365
• Network
• SQL
• Security
• VMware
• Windows
• Office 365

More:

Were looking for an IT Technician to join our team in Washington in a permanent, full-time role, with a salary of up to £33,000. Youll provide hands-on IT support across the business, working with desktop support, servers, networks, telephony, Microsoft 365, hardware and software, and helping keep our systems secure, reliable and running smoothly. We offer a competitive benefits package including private healthcare, a health cash plan, 25 days annual leave plus Bank Holidays, and a company pension scheme. Youll also have exposure to a wide range of systems and business-critical projects, with training and development opportunities in a supportive team environment.

last updated 41 week of 2026