IT Support & Network Engineer

Salary: £35,000 - 40,000 per year

Requirements:

• At least three years of practical experience in IT support, network support, or IT field engineering
• Good working knowledge of IT hardware, networking equipment, and broadband connectivity
• Experience diagnosing and resolving technical issues remotely and on-site
• Ability to coordinate with external telecommunications and IT service providers
• Strong organisational skills and ability to manage multiple technical issues and priorities
• Proactive, hands-on approach with excellent problem-solving abilities
• Good communication skills and confidence supporting colleagues across different locations
• Full UK driving licence and willingness to travel to stores throughout the UK when required
• Experience supporting multiple sites, retail environments, or EPOS systems is advantageous

Responsibilities:

• Provide first-line IT support to Head Office and retail stores, remotely and on-site
• Diagnose and resolve day-to-day hardware, software, and connectivity issues
• Coordinate broadband installations and connectivity requirements for new and existing stores
• Liaise with telecommunications providers to resolve faults and arrange installations
• Support new store openings by installing, configuring, and testing IT and networking equipment
• Ensure broadband connections, tills, card payment systems, telephones, and other essential technology are operational before stores open
• Visit existing stores to undertake equipment upgrades, replacements, and more complex troubleshooting
• Maintain accurate records and inventories of IT and networking equipment
• Help develop standardised IT configurations and troubleshooting procedures to improve efficiency and consistency

Technologies:

• Hardware
• Support
• Network

More:

We are recruiting for an experienced IT Support & Network Engineer to join an established, growing retail business based in Kingswinford, West Midlands. This is a permanent, full-time, on-site role, predominantly based at Head Office, supporting a nationwide network of retail stores. The position offers a competitive salary of £40,000 per annum and varied work across IT support, connectivity, and hands-on installations, with travel to retail locations throughout the UK when required. It is an opportunity to contribute to the operation and expansion of a nationwide retail business.

last updated 44 week of 2026