IT Support Specialist

Bergstrom Automotive Headquarters - Neenah
At Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you!

WHAT YOU'LL DO

• Solve Tech Challenges: Diagnose and resolve hardware, software, and network issues quickly and effectively across phone, email, and in-person interactions.
• Empower Team Members: Provide friendly, customer-centric support for installation, setup, and routine maintenance of desktop and mobile tech tools.
• Onboard New Talent: Build, configure, and deploy hardware and user accounts to ensure new hires have a world-class tech onboarding experience on Day 1.
• Maintain & Optimize Systems: Proactively perform updates, health checks, and preventive maintenance on company technology to keep operations secure and fast.
• Track & Document Solutions: Keep neat, detailed records of tickets, resolution steps, and internal IT knowledge base articles.
• Manage Tech Assets: Monitor hardware inventories, software licenses, and equipment assignments with precision.
• Educate & Guide Users: Share tech best practices, answer questions, and guide users on getting the most out of company systems and tools.
• Collaborate with Vendors: Work directly with hardware vendors and service partners to expedite repairs and resolve complex technical inquiries.
• Drive Continuous Improvement: Support special IT projects and perform key operational duties with reliable, on-site presence during scheduled hours.

WHAT YOU'LL BRING

• Education: Degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• Experience: 2+ years of experience in an IT support role.
• Technical Skills:
  • Strong knowledge of Windows operating systems and Microsoft Office suite.
  • Experience with troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols.
  • Familiarity with IT support ticketing systems.
  • Mac experience a plus
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Ability to explain technical concepts in a clear and concise manner.
  • Strong problem-solving and analytical skills.
  • Patient and customer-service oriented.
  • Ability to work independently and as part of a team.

KEY SKILLS & CAPABILITIES

• Outstanding computer skills
• Extensive knowledge of computer systems.
• Extensive knowledge of data communications security procedures.
• Ability to install security software to monitor system usage.
• Effective oral and written communication skills.
• Excellent interpersonal skills.
• Ability to work with various departments and foster teamwork.
• Ability to work independently with minimal supervision.
• Ability to maintain the highly confidential nature of IT systems.
• Excellent organizational skills.
• Must be able to identify and resolve problems in a timely manner.
• Gather and analyze information skillfully.
• Demonstrate resourcefulness and initiative in dealing with technical issues.
• Ability to multi-task and work in a fast-paced environment.
• Ability to interact effectively with guests and team members.

Schedule: Monday-Friday 8:00 am to 5:00 pm - 100% in office. Additional hours as business needs arise along with travel to our dealerships.
A competitive base salary will be based on relevant experience, and will be discussed during interview process.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to see, talk and hear. The team member frequently is required to sit and use hands along with fingers, to handle or feel. The team member is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The team member must frequently lift and/or move up to 25 pounds including computers and peripherals. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment filled with distractions and interruptions.
• Travel between store locations within the Madison, Appleton, Green Bay, and Manitowoc markets.
• Company provided mobile phone and reimbursement for miles traveled