IT Support Specialist

The IT Support Specialist is responsible for supporting and maintaining core IT systems, business applications, and end-user technology. This role ensures the stability, security, and efficiency of daily IT operations, including user account management, application support, CRM administration, warehouse systems, and IT asset management. The IT Operations Specialist acts as a key point of contact for employees, dealers, and customers to troubleshoot issues and provide technical support.

Key Responsibilities

Systems & Application Support

• Administer and manage user credentials across business systems (CRM, SAP, VPN, M365, Outlook, Teams).
• Provide technical support and troubleshooting for CRM systems to dealers, customers, and internal teams.
• Support Warehouse Management Systems (WMS), including troubleshooting servers, printers, and PDA devices.
• Provide backup support for ERP systems (SAP/Doobiz) as needed.
• Manage Service Pad and related integrations (e.g., SendGrid).

IT Operations & User Support

• Facilitate onboarding for new employees by setting up system access and user accounts.
• Respond to user inquiries and resolve IT-related issues in a timely and professional manner.
• Assist with monitoring and maintaining IT system performance and uptime.

Asset & Inventory Management

• Maintain accurate records of IT assets, hardware, software, and licenses.
• Oversee IT procurement and vendor coordination for hardware, software, and licensing renewals.
• Support IT billing, cost tracking, and inventory system accuracy.

General IT Administration

• Ensure compliance with company IT policies and security standards.
• Collaborate with cross-functional teams to enhance IT systems and improve operational efficiency.
• Document processes, troubleshooting guides, and IT knowledge base resources.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent work experience.
• Working knowledge of CRM systems, ERP platforms (SAP preferred), and Microsoft 365.
• Hands-on experience with WMS, IT hardware (servers, printers, PDA devices), and network connectivity.
• Strong troubleshooting and problem-solving skills with customer service orientation.
• Familiarity with IT asset management and procurement processes.
• Excellent communication and organizational skills.