IT Support Specialist
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THE IT SUPPORT SPECIALIST PROVIDES DAY-TO-DAY TECHNOLOGY SUPPORT ACROSS NCUS, AAMWA, NCUS TEC, AND AUS BY RESOLVING HARDWARE, SOFTWARE, CONNECTIVITY, ACCOUNT ACCESS, PRINTING, AUDIOVISUAL, AND MICROSOFT 365 ISSUES FOR STAFF, FACULTY, SCHOLARS, AND OTHER APPROVED USERS.
THIS ROLE DELIVERS RESPONSIVE SUPPORT IN PERSON, BY PHONE, BY EMAIL, THROUGH REMOTE-SUPPORT TOOLS, AND THROUGH MICROSOFT TEAMS WHILE MAINTAINING CLEAR TICKET DOCUMENTATION AND TIMELY COMMUNICATION WITH USERS.
THE POSITION SUPPORT…
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