IT Support Specialist

Our consultants work from home and at client sites. When a laptop, an account or the VPN stops working, they contact IT support, and we are hiring an IT Support Specialist to take those chats, calls and remote sessions. The position is full-time and remote from anywhere in Germany.
About Wert Group
Wert Group is a management consulting firm. We work with owners and management teams on strategy, organization design, operating models and governance.
Responsibilities

• Answer support tickets, chats and calls from employees
• Fix problems with laptops, Microsoft 365, Teams and VPN
• Reset passwords and set up multi-factor authentication
• Prepare and ship laptops to new employees
• Install and update software through our device management tool
• Write short how-to guides for common problems

Requirements

• 1 or more years in IT support or a help desk, internships and apprenticeships included
• Windows 11 and Microsoft 365
• Experience with a ticket system such as Jira Service Management or Zendesk

Nice to Have

• Vocational training in IT or a related degree
• macOS support
• Intune or Entra ID
• CompTIA A+ or a similar certification

Benefits

• 30 days of paid vacation
• Laptop and equipment for working from home
• Monthly home office allowance
• Annual training budget and paid certification exams
• Company pension plan
• Flexible working hours

The Team
You will work with our systems administrator, who will also be your first point of contact during onboarding.
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