IT Support Supervisor (Cyber Security)

Salary: £49,000 - 89,000 per year

Requirements:

• Strong understanding of Cyber Essentials principles and practical implementation
• Three years of experience delivering 1st- and 2nd-line IT support in a multi-site or cloud-centric environment
• Three years of experience with Active Directory and Group Policy
• Three years of experience with Microsoft 365, Azure AD/Entra ID, Intune, and Windows administration
• One year of experience or demonstrated ability supervising, motivating, and developing technical staff
• One year of experience or demonstrated strength in troubleshooting, communication, and documentation
• One year of awareness of security, privacy, and compliance requirements
• Excellent customer service and communication skills for a customer-facing role
• Organised and methodical, with the ability to work to targets and goals
• Self-sufficient, able to use initiative and apply lateral thinking to problem resolution
• Hands-on attitude, dedication, excellent work ethic, punctuality, reliability, and conscientiousness
• Flexibility to work outside normal hours when required
• Desirable: experience with Cyber Essentials Plus audits
• Desirable: knowledge of PowerShell for automation and reporting
• Desirable: familiarity with ITIL practices
• Desirable: experience with endpoint management, MDM, and compliance policies
• Desirable: understanding of network fundamentals and firewall configuration

Responsibilities:

• Maintain and enforce compliance with Cyber Essentials and Cyber Essentials Plus controls
• Ensure secure configuration of endpoints, servers, mobile devices, and cloud services
• Oversee patch management, vulnerability remediation, and system hardening
• Monitor access controls, MFA enforcement, and least-privilege principles across systems
• Conduct periodic security reviews, risk assessments, and internal audits
• Support incident response, including triage, containment, documentation, and reporting
• Promote security awareness and best practices across the organisation
• Provide technical support and escalation for complex hardware, software, network, and cloud-service issues
• Ensure timely support-ticket resolution, maintain SLAs, and support high customer satisfaction
• Oversee installation, configuration, and maintenance of desktops, laptops, mobile devices, printers, and peripherals
• Support administration of Active Directory, Group Policy Management, Microsoft 365, Azure AD/Entra ID, Exchange Online, Intune, and other core platforms
• Maintain accurate asset inventories, licensing records, and configuration documentation
• Improve IT processes and workflows and maintain knowledge base articles
• Procure equipment and consumables and lead contract negotiations
• Lead, mentor, and support IT Support Technicians, supporting their performance and professional development
• Allocate workload, manage priorities, and monitor ticket queues to maintain service quality
• Provide technical guidance, coaching, and escalation support to the team
• Foster a positive, collaborative, security-focused team culture
• Assist with network administration, including switches, firewalls, Wi-Fi, and VPNs
• Support server maintenance, including backups, updates, and monitoring
• Participate in IT projects, upgrades, and system deployments
• Support business continuity through robust backup, recovery, and failover processes

Technologies:

• Active Directory
• Azure
• Cloud
• Firewall
• Hardware
• Support
• ITIL
• Microsoft 365
• Mobile
• Network
• PowerShell
• Security
• Windows
• Office 365

More:

We are recruiting an IT Support Supervisor to oversee day-to-day IT support operations and help us deliver secure, reliable, and efficient technical services across our organisation. The role combines hands-on technical support with team leadership and requires occasional work outside normal hours, such as for maintenance and patching. This is an in-person position. Benefits include bereavement leave, a canteen, casual dress, a company pension, free and on-site parking, life insurance, private medical insurance, a referral programme, and sick pay.

last updated 41 week of 2026