IT Support Technician

Salary: £32,000 - 35,000 per year

Requirements:

• Practical, hands-on approach to IT support
• Good technical troubleshooting and problem-solving skills
• Approachable manner and ability to support colleagues across different departments
• Ability to work independently and as part of a wider IT team
• Willingness to travel occasionally to our Hemel Hempstead office
• Previous experience in an IT Support Technician or similar technical support role
• Good working knowledge of Microsoft 365 and Windows environments
• Experience diagnosing and resolving hardware, software and connectivity issues
• Experience installing, configuring and maintaining IT equipment
• Good communication and customer service skills
• Desirable: experience supporting macOS environments
• Desirable: knowledge of network infrastructure, switches and Wi-Fi
• Desirable: experience with MRP/ERP systems
• Desirable: knowledge of cybersecurity practices and IT asset management
• Desirable: experience in a manufacturing or production environment

Responsibilities:

• Provide first-line IT support across our production site and wider business
• Diagnose and resolve hardware, software, connectivity and network issues
• Provide practical technical assistance to colleagues across different departments
• Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment
• Set up user accounts, permissions and equipment for new starters
• Support Microsoft 365, Windows and macOS environments
• Maintain accurate IT asset registers, equipment inventories and documentation
• Maintain our WinMAN MRP/ERP system and 8x8 telephone system
• Assist with routine maintenance, software updates and system improvements
• Support network connectivity, switches, Wi-Fi and general networking issues
• Help maintain IT security standards and promote cybersecurity awareness
• Support the implementation of IT policies and good security practices
• Identify potential IT risks and escalate issues where necessary
• Liaise with our Head Office IT team and external service providers
• Support improvements to IT systems and processes
• Provide remote assistance and support users across multiple locations where appropriate

Technologies:

• ERP
• Hardware
• Support
• macOS
• Microsoft 365
• Mobile
• Network
• Security
• Windows
• Office 365

More:

We are Muraspec, an employee-owned business specialising in decorative solutions, with a focus on collaboration, craftsmanship and quality. Were looking for an IT Support Technician for a varied, hands-on role based primarily at our manufacturing and production site in East Peckham, Kent, with occasional travel to our headquarters in Hemel Hempstead. Youll support colleagues across production, warehousing, sales, customer service and administration, working with our Head Office IT team and external providers on complex technical matters and wider projects. This is a permanent, full-time position paying £32,000–£35,000 per annum, with the opportunity to contribute to IT improvements and grow within an employee-owned business.

last updated 44 week of 2026