IT Support Technician

Salary: £29,000 - 38,000 per year

Requirements:

• Previous experience in an IT Support, Helpdesk, Desktop Support, or similar IT role
• Good knowledge of Windows operating systems, hardware, peripherals, and networking fundamentals
• Minimum of 5 GCSEs or equivalent, including English and Maths
• Experience supporting Microsoft 365 environments
• Knowledge of Microsoft Entra (Azure AD)
• Strong troubleshooting and problem-solving skills
• Excellent communication skills and the ability to support users with varying technical abilities
• Ability to prioritise workloads and manage multiple support requests effectively
• Methodical and logical approach to fault-finding
• Strong attention to detail and a proactive attitude

Responsibilities:

• Act as the first point of contact for IT support requests across the business
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Install, configure, and maintain computer hardware, operating systems, and applications
• Monitor and support IT systems, networks, and user devices
• Set up new user accounts, profiles, and system access permissions
• Support password resets and user access issues
• Assist with the rollout and implementation of new software and technologies
• Replace hardware components and carry out basic repairs when required
• Maintain accurate IT documentation and knowledge base resources
• Support users remotely and face-to-face, explaining technical issues clearly
• Test and evaluate new technologies and systems

Technologies:

• Azure
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365
• Cloud

More:

We are recruiting an IT Support Technician for a growing, well-established, family-owned manufacturing business in Telford, where technology increasingly supports operational performance and business decision-making. This is a permanent role offering £29,000–£38,000, depending on experience. We are Prince Personnel, an employment agency working on behalf of our client, specialising in commercial, accounts and finance, and technical recruitment across Shropshire, Staffordshire, and North Wales. We are committed to an inclusive, barrier-free recruitment process and welcome requests for reasonable accessibility adjustments. We aim to advise applicants within 72 working hours whether we can progress their application; unsuccessful applicants are welcome to apply for future roles.

last updated 40 week of 2026